This questionnaire is not a test. There are no correct or incorrect answers. Your answers will only help to improve the quality of a multimedia learning tool (a simulator) being developed within an European project called: “e-CLIENT”.

Try to answer honestly. Your answer is important and will give the project team important information in order to improve the learning tool. Some of the questions are very similar to each other. Decide, to what extend you agree with each statement or question and mark the field that fits best.

Important!
This information will be handled confidentially and will not be saved or given to anyone else.

-- Thank you for your co operation! --


Questionnaire for employers


 GENERAL INFORMATION

1.   Name of the company
2.   Address
3.   Postal Code
4.   City
5.   Country
6.   Name and position
7.   Type of work / area Gastronomy
7
28%		7
28%		9
36%		2
8%
 cooking  
 service  
 cafeteria  
 other  

If other, which?:


Hotel
2
8%		3
12%		3
12%		12
48%		5
20%
 housekeeping  
 receptionist  
 front desk  
 other  
 NS/NC  

If other, which?:


Other


Number of employees in the enterprise
6
24%		8
32%		3
12%		0
0%		3
12%		7
28%		7
28%
 1 &ndash  
  4  
 5 &ndash  
  10  
 11 &ndash  
  25  
 more than 26  


  I. Computer access for the employee

1.  Is there a computer access at work?
9
36%		14
56%		2bar heroismo calle heroismo nr. 22: - nic -------------------------------- Posada Casa de las Paneras C/Pedro Toro, 9A: - si -------------------------------- NEW YORK CAFE DON JUAN DE ARAGON, 21: - NO --------------------------------
8%
 Yes  
 Yes, with an internet connection  
 No  
2.  Is it possible for your employee in the hospitality sector to use a computer at work?
13
52%		11
44%		1
4%
 Yes  
 No  
 NS/NC  

If yes, do they need a password?:
3. 

Is it possible for your employee in the hospitality sector to use the internet at work?
18
72%		5
20%		2
8%
 Yes  
 No  
 NS/NC  
4.  Are there any restrictions for the user while using the computer at work?

12
48%		10
40%		3
12%
 Yes  
 No  
 NS/NC  

If yes, with:
5.  Is it possible for your employee to use the computer at work for additional training, of f. ex. language competencies ?
10
40%		12
48%		3
12%
 Yes  
 No  
 NS/NC  
6. 

Is it possible for your employee to use the internet at work for additional training, of f. ex. language competencies ?
4
16%		10
40%		11
44%
 Yes  
 No  
 NS/NC  
7.  How much time per working day can your employee use a computer at work for additional training, of f. ex. language competencies?

5
20%		1
4%		6
24%		1
4%		2
8%		6
24%		1
4%		3
12%
 not possible  
 10 Minutes  
 20 Minutes  
 30 Minutes  
 45 Minutes  
 1 Hour  
 As much as I want  
 NS/NC  
8. 

How do you rate your employees skills in the use of the following internet features and functions?
A - Navigate on the web
8
32%		9
36%		0
0%		8
32%
 good  
 ok  
 not good  
 NS/NC  
B - Download of material
7
28%		7
28%		2
8%		9
36%
 good  
 ok  
 not good  
 NS/NC  
C - Chat
6
24%		6
24%		3
12%		10
40%
 good  
 ok  
 not good  
 NS/NC  
D - Reading news
6
24%		7
28%		2
8%		10
40%
 good  
 ok  
 not good  
 NS/NC  
E - Playing games
6
24%		7
28%		0
0%		12
48%
 good  
 ok  
 not good  
 NS/NC  
F - Writing emails
7
28%		10
40%		0
0%		8
32%
 good  
 ok  
 not good  
 NS/NC  
G - Search for information
6
24%		8
32%		2
8%		9
36%
 good  
 ok  
 not good  
 NS/NC  
H - Construct a homepage
1
4%		8
32%		6
24%		10
40%
 good  
 ok  
 not good  
 NS/NC  
I - Using an online community
3
12%		8
32%		6
24%		8
32%
 good  
 ok  
 not good  
 NS/NC  
J - Sharing files
2
8%		8
32%		6
24%		9
36%
 good  
 ok  
 not good  
 NS/NC  
K - Upload of material
2
8%		5
20%		6
24%		12
48%
 good  
 ok  
 not good  
 NS/NC  
L - Other
0
0%		3
12%		1
4%		21
84%
 good  
 ok  
 not good  
 NS/NC  
M - Other
0
0%		3
12%		1
4%		21
84%
 good  
 ok  
 not good  
 NS/NC  
N - Other
0el pilar calle: - algunos no saben ni pornerlo en marcha -------------------------------- los alpes suizos donantes de sangre: - que olvidarian lo que estan haciendo -------------------------------- Café Bar "Bulevar" Santander,34: - Necesitarán cursillos de formación, adaptada a
los horarios,edad,niveles, etc. --------------------------------
0%		6
24%		1
4%		18
72%
 good  
 ok  
 not good  
 NS/NC  
9.  Which problems do you think that your employees encounter when they use a computer? Please describe:
10.  Do your employees work alone with the computer at work?
13
52%		3
12%		2
8%		7
28%
 yes, without support  
 yes, with support from a supervisor  
 no  
 NS/NC  


  II. Computer environment

11.  The type of computer platform at work: Hardware:
10los alpes suizos donantes de sangre: - ninguno --------------------------------
40%		5
20%		1
4%		9
36%
 PC  
 Macintosh  
 Other  
 NS/NC  

If other, which?:
12.  The computer at work is equipped with: (Try to estimate if you don’t know!) Hardware:
12
48%		7
28%		5
20%		10
40%		7
28%		5
20%		11
44%		9
36%		4
16%		5
20%		1
4%
 An internet connection (high speed)  
 An internet connection (low speed)  
 A CD-Rom player  
 A CD-Rom recorder  
 A DVD-Rom player  
 A DVD-Rom recorder  
 A soundcard  
 PC speakers  
 Headphones  
 Microphone  
 Touch screen  


Operative system:
2
8%		7
28%		0
0%		0
0%		7
28%		1
4%		0los alpes suizos donantes de sangre: - ninguno --------------------------------
0%		0el pilar calle: - windows office -------------------------------- los alpes suizos donantes de sangre: - gestoria -------------------------------- NEW YORK CAFE DON JUAN DE ARAGON, 21: - WINDOWS VISTA --------------------------------
0%		4
16%		4
16%
 Windows NT  
 Windows 2000  
 Windows Millenium  
 Windows Vista  
 Windows XP  
 Windows other  
 Mac OS version  
 Linux OS version  
 Other  
 NS/NC  


If other, which?:
13.  Which computer programs does your company use at work?
14.  With the computer at work it is possible to:
7
28%		12
48%		8
32%		8
32%		12
48%		4
16%		8
32%		0el pilar calle: - caja calculadora normal -------------------------------- los alpes suizos donantes de sangre: - pantalla táctil -------------------------------- La codorniz DOMINGO RAN,23: - TACTIL -------------------------------- Turismo Rural Las Carrascas Torre Las Carrascas s/n: - portatil -------------------------------- NEW YORK CAFE DON JUAN DE ARAGON, 21: - PANTALLA TACTIL --------------------------------
0%		5el pilar calle: - ingles -------------------------------- los alpes suizos donantes de sangre: - saber estar -------------------------------- La codorniz DOMINGO RAN,23: - ingles -------------------------------- Turismo Rural Las Carrascas Torre Las Carrascas s/n: - frances -------------------------------- Posada Casa de las Paneras C/Pedro Toro, 9A: - inglés -------------------------------- NEW YORK CAFE DON JUAN DE ARAGON, 21: - INGLES --------------------------------
20%		4el pilar calle: - frances -------------------------------- los alpes suizos donantes de sangre: - tener educacion -------------------------------- La codorniz DOMINGO RAN,23: - frances -------------------------------- Turismo Rural Las Carrascas Torre Las Carrascas s/n: - catalan -------------------------------- Posada Casa de las Paneras C/Pedro Toro, 9A: - Portigués -------------------------------- NEW YORK CAFE DON JUAN DE ARAGON, 21: - FRANCES --------------------------------
16%
 Play music from a CD  
 Play games  
 Hear sound  
 Use headphones  
 Use the internet  
 Use a DVD  
 Download material  
 Install programs as I wish without an administrator  
 Install programs but I need the administrator in order to do it  
 Watch videos ("Youtube videos")  
15.  Which electronic cashier system do you have at your work?


  III. Language skills

16.  Which other languages than their mother tongue do your employees encounter in their daily work? (Please name the 3 most important languages) Language 1:

Language 2:

Language 3:
17.  How are their skills in these languages in your opinion?
a) Language 1
Reading
6
24%		10
40%		3
12%		6
24%
 easy  
 ok  
 difficult  
 NS/NC  
Speaking
6
24%		12
48%		1
4%		6
24%
 easy  
 ok  
 difficult  
 NS/NC  
Writing
6
24%		8
32%		5
20%		6
24%
 easy  
 ok  
 difficult  
 NS/NC  
b) Language 2
Reading
6
24%		9
36%		2
8%		8
32%
 easy  
 ok  
 difficult  
 NS/NC  
Speaking
4
16%		11
44%		1
4%		9
36%
 easy  
 ok  
 difficult  
 NS/NC  
Writing
2
8%		8
32%		4
16%		11
44%
 easy  
 ok  
 difficult  
 NS/NC  
c) Language 3
Reading
2
8%		7
28%		3
12%		13
52%
 easy  
 ok  
 difficult  
 NS/NC  
Speaking
2
8%		8
32%		2
8%		13
52%
 easy  
 ok  
 difficult  
 NS/NC  
Writing
5
20%		4
16%		7
28%		9
36%
 easy  
 ok  
 difficult  
 NS/NC  
18.  How are their skills in the English language? Reading
5
20%		9
36%		1
4%		10
40%
 easy  
 ok  
 difficult  
 NS/NC  

Speaking
4
16%		8
32%		2
8%		11
44%
 easy  
 ok  
 difficult  
 NS/NC  

Writing
7
28%		7
28%		4
16%		7
28%
 easy  
 ok  
 difficult  
 NS/NC  
19.  Do you offer any language training within your company for the employees?
12
48%		3
12%		1
4%		9
36%
 no (if no, continue to question Nr20)  
  no, but I let the employee train alone during work hours  
 yes  
 NS/NC  

If yes:
0
0%		3
12%		1
4%		21
84%
 1 time per week  
 less than 1 time per week  
 more than 1 time per week  
 NS/NC  

Write the minutes

If yes, which is the target language (s)?
20.  Who is training them?
0
0%		0
0%		4
16%		4
16%		2
8%		15
60%
 mother tongue external experts  
 manager  
 teacher  
 other workers  
 other  
 NS/NC  

If other, who?:
21.  What kind of media are used for these lessons?
1
4%		1
4%		1
4%		1
4%		1La codorniz DOMINGO RAN,23: - profesor NATIVO. --------------------------------
4%		2
8%		8
32%		0
0%		10
40%
 none  
 computer (software)  
 internet  
 television  
 radio  
 video  
 books  
 other  
 NS/NC  

If other, which?:
22.  Do you have experience of using a language learning software?
1
4%		14
56%		10
40%
 Yes  
 No  
 NS/NC  

If yes, which?:

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Thank you very much for participating!!!
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NUMBER OF QUESTIONNAIRES:  25