This questionnaire is not a test. There are no correct or incorrect answers. Your answers will only help to improve the quality of a multimedia learning tool (a simulator) being developed within an European project called: “e-CLIENT”.

Try to answer honestly. Your answer is important and will give the project team important information in order to improve the learning tool. Some of the questions are very similar to each other. Decide, to what extend you agree with each statement or question and mark the field that fits best.

Important!
This information will be handled confidentially and will not be saved or given to anyone else.

-- Thank you for your co operation! --


Questionnaire for employers


 GENERAL INFORMATION

1.   Name of the company
2.   Address
3.   Postal Code
4.   City
5.   Country
6.   Name and position
7.   Type of work / area Gastronomy
cooking  service  cafeteria  other  

If other, which?:


Hotel
housekeeping  receptionist  front desk  other  

If other, which?:


Other


Number of employees in the enterprise
1 &ndash   4  5 &ndash   10  11 &ndash   25  more than 26  


  I. Computer access for the employee

1.  Is there a computer access at work?
Yes  Yes, with an internet connection  No  
2.  Is it possible for your employee in the hospitality sector to use a computer at work?
Yes  No  

If yes, do they need a password?:
3. 

Is it possible for your employee in the hospitality sector to use the internet at work?
Yes  No  
4.  Are there any restrictions for the user while using the computer at work?

Yes  No  

If yes, with:
5.  Is it possible for your employee to use the computer at work for additional training, of f. ex. language competencies ?
Yes  No  
6. 

Is it possible for your employee to use the internet at work for additional training, of f. ex. language competencies ?
Yes  No  
7.  How much time per working day can your employee use a computer at work for additional training, of f. ex. language competencies?

not possible  10 Minutes  20 Minutes  30 Minutes  45 Minutes  1 Hour  As much as I want  
8. 

How do you rate your employees skills in the use of the following internet features and functions?
A - Navigate on the web
good  ok  not good  
B - Download of material
good  ok  not good  
C - Chat
good  ok  not good  
D - Reading news
good  ok  not good  
E - Playing games
good  ok  not good  
F - Writing emails
good  ok  not good  
G - Search for information
good  ok  not good  
H - Construct a homepage
good  ok  not good  
I - Using an online community
good  ok  not good  
J - Sharing files
good  ok  not good  
K - Upload of material
good  ok  not good  
L - Other
good  ok  not good  
M - Other
good  ok  not good  
N - Other
good  ok  not good  
9.  Which problems do you think that your employees encounter when they use a computer? Please describe:
10.  Do your employees work alone with the computer at work?
yes, without support  yes, with support from a supervisor  no  


  II. Computer environment

11.  The type of computer platform at work: Hardware:
PC  
Macintosh  
Other  

If other, which?:
12.  The computer at work is equipped with: (Try to estimate if you don’t know!) Hardware:
An internet connection (high speed)  
An internet connection (low speed)  
A CD-Rom player  
A CD-Rom recorder  
A DVD-Rom player  
A DVD-Rom recorder  
A soundcard  
PC speakers  
Headphones  
Microphone  
Touch screen  


Operative system:
Windows NT  
Windows 2000  
Windows Millenium  
Windows Vista  
Windows XP  
Windows other  
Mac OS version  
Linux OS version  
Other  


If other, which?:
13.  Which computer programs does your company use at work?
14.  With the computer at work it is possible to: Play music from a CD  
Play games  
Hear sound  
Use headphones  
Use the internet  
Use a DVD  
Download material  
Install programs as I wish without an administrator  
Install programs but I need the administrator in order to do it  
Watch videos ("Youtube videos")  
15.  Which electronic cashier system do you have at your work?


  III. Language skills

16.  Which other languages than their mother tongue do your employees encounter in their daily work? (Please name the 3 most important languages) Language 1:

Language 2:

Language 3:
17.  How are their skills in these languages in your opinion?
a) Language 1
Reading
easy  ok  difficult  
Speaking
easy  ok  difficult  
Writing
easy  ok  difficult  
b) Language 2
Reading
easy  ok  difficult  
Speaking
easy  ok  difficult  
Writing
easy  ok  difficult  
c) Language 3
Reading
easy  ok  difficult  
Speaking
easy  ok  difficult  
Writing
easy  ok  difficult  
18.  How are their skills in the English language? Reading
easy  ok  difficult  

Speaking
easy  ok  difficult  

Writing
easy  ok  difficult  
19.  Do you offer any language training within your company for the employees?
no (if no, continue to question Nr20)   no, but I let the employee train alone during work hours  yes  

If yes:
1 time per week  less than 1 time per week  more than 1 time per week  

Write the minutes

If yes, which is the target language (s)?
20.  Who is training them?
mother tongue external experts  manager  teacher  other workers  other  

If other, who?:
21.  What kind of media are used for these lessons? none  
computer (software)  
internet  
television  
radio  
video  
books  
other  

If other, which?:
22.  Do you have experience of using a language learning software?
Yes  No  

If yes, which?:

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Thank you very much for participating!!!
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