This questionnaire is not a test. There are no correct or incorrect answers. Your answers will only help to improve the quality of a multimedia learning tool (a simulator) being developed within an European project called: “e-CLIENT”.

Try to answer honestly. Your answer is important and will give the project team important information in order to improve the learning tool. Some of the questions are very similar to each other. Decide, to what extend you agree with each statement or question and mark the field that fits best.

Important!
This information will be handled confidentially and will not be saved or given to anyone else.

-- Thank you for your co operation! --


Questionnaire for the target group of learners


 GENERAL INFORMATION

1.   Name of the company
2.   Address
3.   Postal Code
4.   City
5.   Country
6.   Name and position
7.   Personal information
20
28%		31
43%		21
29%
 Male  
 Female  
 NS/NC  


3
4%		22
31%		11
15%		10
14%		26
36%
 less than 18 years  
 19-25 years  
 26-35 years  
 older  
 NS/NC  
8.   Type of work / area Gastronomy
9
12%		19
26%		9
12%		9
12%		26
36%
 cooking  
 service  
 cafeteria  
 other  
 NS/NC  

If other, which?:


Hotel
7
10%		10
14%		0
0%		5
7%		50
69%
 housekeeping  
 receptionist  
 front desk  
 other  
 NS/NC  

If other, which?:


Other
which?:


Since when do you work in this enterprise?
18
25%		14
19%		11
15%		11
15%		18
25%
 less than 1 year  
 less than 2 years  
 less than 3 years  
 more than 3 years  
 NS/NC  


Number of employees in the enterprise
11
15%		3
4%		19
26%		13
18%		26
36%
 1-4  
 5-10  
 11-25  
 more than 26  
 NS/NC  


  I. Computer skills, access and computer affinity

1.  Do you like to use a computer?
43
60%		8
11%		2
3%		19
26%
 Yes  
 No  
 Never tried  
 NS/NC  
2.  Do you like to use the internet?
42
58%		10
14%		2
3%		18
25%
 Yes  
 No  
 Never tried  
 NS/NC  
3. 

Do you have a computer at home?
4
6%		38
53%		6
8%		24
33%
 yes, without internet access  
 yes, with an internet access  
 no  
 NS/NC  
4.  Do you have a computer access at work?
10
14%		24
33%		19
26%		19
26%
 yes, without internet access  
 yes, with an internet access  
 no  
 NS/NC  
5.  Which computer programs do you use at home? 1.
2.
3.
4.
6. 

Which computer programs do you use in your daily work?

 1.
2.
3.
4.
7.  How much time per working day is it possible for you to use a computer at work?

21
29%		5
7%		3
4%		2
3%		1
1%		5
7%		16
22%		19
26%
 not possible  
 10 Minutes  
 20 Minutes  
 30 Minutes  
 45 Minutes  
 1 Hour  
 As much as I want  
 NS/NC  
8. 

How much time per day do you use your computer at home?
8
11%		4
6%		2
3%		3
4%		3
4%		10
14%		18
25%		24
33%
 not possible  
 10 Minutes  
 20 Minutes  
 30 Minutes  
 45 Minutes  
 1 Hour  
 As much as I want  
 NS/NC  
9.  How do you rate your skills in the use of the following internet features and functions?
A - Navigate on the web
30
42%		15
21%		3
4%		24
33%
 good  
 ok  
 not good  
 NS/NC  
B - Download of material
22
31%		17
24%		9
12%		24
33%
 good  
 ok  
 not good  
 NS/NC  
C - Chat
18
25%		14
19%		15
21%		25
35%
 good  
 ok  
 not good  
 NS/NC  
D - Reading news
21
29%		17
24%		5
7%		29
40%
 good  
 ok  
 not good  
 NS/NC  
E - Playing games
16
22%		15
21%		13
18%		28
39%
 good  
 ok  
 not good  
 NS/NC  
F - Writing emails
32
44%		11
15%		1
1%		28
39%
 good  
 ok  
 not good  
 NS/NC  
G - Search for information
29
40%		14
19%		2
3%		27
38%
 good  
 ok  
 not good  
 NS/NC  
H - Using an online community
12
17%		16
22%		15
21%		29
40%
 good  
 ok  
 not good  
 NS/NC  
I - Sharing files
12
17%		14
19%		16
22%		30
42%
 good  
 ok  
 not good  
 NS/NC  
J - Other
8
11%		4
6%		1
1%		59
82%
 good  
 ok  
 not good  
 NS/NC  
K - Other
4
6%		3
4%		0
0%		65
90%
 good  
 ok  
 not good  
 NS/NC  
L - Other
0
0%		6
8%		1
1%		65
90%
 good  
 ok  
 not good  
 NS/NC  
10.  Which problems do you often encounter when you use a computer? Please describe:
11.  Do you work alone with the computer at work?
18
25%		12
17%		17
24%		2
3%		23
32%
 yes, without help  
 yes, if I need help, I get it from my others  
 I never use a computer at work  
 No, always with support from others  
 NS/NC  
12.  Which electronic cashier system do you have at your work? 1.
2.
3.
4.
13. 

What could this button symbolize in a software program?
44
61%		1
1%		2
3%		3
4%		22
31%
 Go back  
 Go forward  
 Turn off computer  
 I don't know  
 NS/NC  
14. 

What could this button symbolize in a software program?
2
3%		44
61%		5
7%		1
1%		20
28%
 Go back  
 Go forward  
 Turn off computer  
 I don't know  
 NS/NC  
15. 

What could this button symbolize in a software program?
3
4%		40
56%		2
3%		5
7%		22
31%
 Start  
 Download  
 Virus  
 I don't know  
 NS/NC  
16. 

What could this button symbolize in a software program?
40
56%		5
7%		1
1%		5
7%		21
29%
 New start  
 Download  
 Turn off computer  
 I don't know  
 NS/NC  
17. 

What could this button symbolize in a software program?
0
0%		2
3%		42
58%		6
8%		22
31%
 Close computer  
 Download  
 Install program  
 I don't know  
 NS/NC  
18. 

What could this button symbolize in a software program?
44
61%		1
1%		5
7%		0
0%		22
31%
 Internet explorer (Internet browser)  
 Email  
 Mozilla Firefox (Internet browser)  
 I don't know  
 NS/NC  
19. 

What could this button symbolize in a software program?
0
0%		2
3%		39
54%		10
14%		21
29%
 Email  
 A game  
 Mozilla Firefox (Internet browser)  
 I don't know  
 NS/NC  
20. 

What could this button symbolize in a software program?
0
0%		45
62%		5
7%		0
0%		22
31%
 Telephone  
 Email  
 Alphabet  
 I don't know  
 NS/NC  
21. 

What could this button symbolize in a software program?
35
49%		3
4%		5
7%		7
10%		22
31%
 Chat  
 Email  
 Balloons  
 I don't know  
 NS/NC  
22. 

What could this button symbolize in a software program?
0
0%		2
3%		47
65%		1
1%		22
31%
 A language learning site  
 Email  
 Search engine  
 I don't know  
 NS/NC  
23. 

What could this button symbolize in a software program?
21
29%		20
28%		2
3%		6
8%		23
32%
 Stop  
 Record  
 Play  
 I don't know  
 NS/NC  
24. 

What could this button symbolize in a software program?
3
4%		3
4%		40
56%		4
6%		22
31%
 Record  
 Stop  
 Play / Pause  
 I don't know  
 NS/NC  
25. 

What could this button symbolize in a software program?
2
3%		48
67%		1
1%		0
0%		21
29%
 Television  
 Information  
 Communication tool  
 I don't know  
 NS/NC  
26.

What is this?
44
61%		5
7%		1
1%		1
1%		21
29%
 Here you can write or insert a web address  
 Here you can write an Email address  
 Here you can write your name  
 I don't know  
 NS/NC  
27. 

What is this?

WWW.E-CLIENT.ORG



6
8%		39
54%		1
1%		3
4%		23
32%
 An email address  
 A link to a website  
 A name of an avatar  
 I don't know  
 NS/NC  


  II. Computer environment

28.  With the computer at work I can:
17
24%		9
12%		10
14%		22
31%		8
11%		15
21%		3
4%		4
6%		2
3%		8
11%		5
7%		2
3%
 Play music from a CD  
 Play games  
 Hear sound  
 Use the internet  
 Play a DVD  
 Download material  
 Install programs as I wish without an administrator  
 Install programs but I need to ask my manager first  
 Install programs but I need the administrator in order to do it  
 Watch videos ("Youtube videos")  
 Use headphones  
 Watch movies  


  III. Language skills

29.  Did you ever get in touch with other languages than your mother tongue?
38
53%		9
12%		25
35%
 Yes  
 No  
 NS/NC  

If yes, with:
30.  How are your skills in the English language? Reading
17
24%		17
24%		7
10%		31
43%
 easy  
 ok  
 difficult  
 NS/NC  

Speaking
15
21%		17
24%		10
14%		30
42%
 easy  
 ok  
 difficult  
 NS/NC  

Writing
17
24%		15
21%		11
15%		29
40%
 easy  
 ok  
 difficult  
 NS/NC  
31.  Do you have any language training within your work?
7
10%		42
58%		23
32%
 Yes  
 No  
 NS/NC  

If yes, with:
32.  Which is the target language?
33.  Who was training you?
1
1%		1qfbunp@weymmt.com jJCCpbDJyCTuzCDIhZ: - vuKwnO hdwhjufuqolp, [url=http://mvsbqfutsuey.com/]mvsbqfutsuey[/url], [link=http://uhyzxcyemeah.com/]uhyzxcyemeah[/link], http://pljolhitadrd.com/ --------------------------------
1%		3DROP SYSTEM SL C/MIRAFLORES N4: - INGLES Y FRANCES -------------------------------- qfbunp@weymmt.com jJCCpbDJyCTuzCDIhZ: - vuKwnO hdwhjufuqolp, [url=http://mvsbqfutsuey.com/]mvsbqfutsuey[/url], [link=http://uhyzxcyemeah.com/]uhyzxcyemeah[/link], http://pljolhitadrd.com/ --------------------------------
4%		2
3%		0
0%		65
90%
 mother tongue external experts  
 manager  
 teacher  
 other workers  
 other  
 NS/NC  

If other, which?:
34.  What kind of media did you use for these lessons?
1
1%		2
3%		0DROP SYSTEM SL C/MIRAFLORES N4: - CURSOS DE FORMACION CONTINUA -------------------------------- qfbunp@weymmt.com jJCCpbDJyCTuzCDIhZ: - vuKwnO hdwhjufuqolp, [url=http://mvsbqfutsuey.com/]mvsbqfutsuey[/url], [link=http://uhyzxcyemeah.com/]uhyzxcyemeah[/link], http://pljolhitadrd.com/ --------------------------------
0%		0
0%		3
4%		1
1%		2
3%		1
1%		62
86%
 none  
 computer (software)  
 internet  
 television  
 radio  
 video  
 books  
 other  
 NS/NC  

If other, which?:
35.  Do you have experience of using a language learning software?
8
11%		27
38%		37
51%
 Yes  
 No  
 NS/NC  

If yes, which?:

---
Thank you very much for participating!!!
---

NUMBER OF QUESTIONNAIRES:  72