This questionnaire is not a test. There are no correct or incorrect answers. Your answers will only help to improve the quality of a multimedia learning tool (a simulator) being developed within an European project called: “e-CLIENT”.

Try to answer honestly. Your answer is important and will give the project team important information in order to improve the learning tool. Some of the questions are very similar to each other. Decide, to what extend you agree with each statement or question and mark the field that fits best.

Important!
This information will be handled confidentially and will not be saved or given to anyone else.

-- Thank you for your co operation! --


Questionnaire for the target group of learners


 GENERAL INFORMATION

1.   Name of the company
2.   Address
3.   Postal Code
4.   City
5.   Country
6.   Name and position
7.   Personal information
Male  Female  


less than 18 years  19-25 years  26-35 years  older  
8.   Type of work / area Gastronomy
cooking  service  cafeteria  other  

If other, which?:

Hotel
housekeeping  receptionist  front desk  other  

If other, which?:

Other
which?:

Since when do you work in this enterprise?
less than 1 year  less than 2 years  less than 3 years  more than 3 years  


Number of employees in the enterprise
1-4  5-10  11-25  more than 26  


  I. Computer skills, access and computer affinity

1.  Do you like to use a computer?
Yes  No  Never tried  
2.  Do you like to use the internet?
Yes  No  Never tried  
3. 

Do you have a computer at home?
yes, without internet access  yes, with an internet access  no  
4.  Do you have a computer access at work?
yes, without internet access  yes, with an internet access  no  
5.  Which computer programs do you use at home? 1.
2.
3.
4.
6. 

Which computer programs do you use in your daily work?

 1.
2.
3.
4.
7.  How much time per working day is it possible for you to use a computer at work?

not possible  10 Minutes  20 Minutes  30 Minutes  45 Minutes  1 Hour  As much as I want  
8. 

How much time per day do you use your computer at home?
not possible  10 Minutes  20 Minutes  30 Minutes  45 Minutes  1 Hour  As much as I want  
9.  How do you rate your skills in the use of the following internet features and functions?
A - Navigate on the web
good  ok  not good  
B - Download of material
good  ok  not good  
C - Chat
good  ok  not good  
D - Reading news
good  ok  not good  
E - Playing games
good  ok  not good  
F - Writing emails
good  ok  not good  
G - Search for information
good  ok  not good  
H - Using an online community
good  ok  not good  
I - Sharing files
good  ok  not good  
J - Other
good  ok  not good  
K - Other
good  ok  not good  
L - Other
good  ok  not good  
10.  Which problems do you often encounter when you use a computer? Please describe:
11.  Do you work alone with the computer at work?
yes, without help  yes, if I need help, I get it from my others  I never use a computer at work  No, always with support from others  
12.  Which electronic cashier system do you have at your work? 1.
2.
3.
4.
13. 

What could this button symbolize in a software program?
Go back  Go forward  Turn off computer  I don't know  
14. 

What could this button symbolize in a software program?
Go back  Go forward  Turn off computer  I don't know  
15. 

What could this button symbolize in a software program?
Start  Download  Virus  I don't know  
16. 

What could this button symbolize in a software program?
New start  Download  Turn off computer  I don't know  
17. 

What could this button symbolize in a software program?
Close computer  Download  Install program  I don't know  
18. 

What could this button symbolize in a software program?
Internet explorer (Internet browser)  Email  Mozilla Firefox (Internet browser)  I don't know  
19. 

What could this button symbolize in a software program?
Email  A game  Mozilla Firefox (Internet browser)  I don't know  
20. 

What could this button symbolize in a software program?
Telephone  Email  Alphabet  I don't know  
21. 

What could this button symbolize in a software program?
Chat  Email  Balloons  I don't know  
22. 

What could this button symbolize in a software program?
A language learning site  Email  Search engine  I don't know  
23. 

What could this button symbolize in a software program?
Stop  Record  Play  I don't know  
24. 

What could this button symbolize in a software program?
Record  Stop  Play / Pause  I don't know  
25. 

What could this button symbolize in a software program?
Television  Information  Communication tool  I don't know  
26.

What is this?
Here you can write or insert a web address  Here you can write an Email address  Here you can write your name  I don't know  
27. 

What is this?

WWW.E-CLIENT.ORG



An email address  A link to a website  A name of an avatar  I don't know  


  II. Computer environment

28.  With the computer at work I can: Play music from a CD  
Play games  
Hear sound  
Use the internet  
Play a DVD  
Download material  
Install programs as I wish without an administrator  
Install programs but I need to ask my manager first  
Install programs but I need the administrator in order to do it  
Watch videos ("Youtube videos")  
Use headphones  
Watch movies  


  III. Language skills

29.  Did you ever get in touch with other languages than your mother tongue?
Yes  No  

If yes, with:
30.  How are your skills in the English language? Reading
easy  ok  difficult  

Speaking
easy  ok  difficult  

Writing
easy  ok  difficult  
31.  Do you have any language training within your work?
Yes  No  

If yes, with:
32.  Which is the target language?
33.  Who was training you?
mother tongue external experts  manager  teacher  other workers  other  

If other, which?:
34.  What kind of media did you use for these lessons? none  
computer (software)  
internet  
television  
radio  
video  
books  
other  

If other, which?:
35.  Do you have experience of using a language learning software?
Yes  No  

If yes, which?:

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Thank you very much for participating!!!
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